Last updated: June 2026
This policy explains what information baliairballoon.com (“this site”, “we”) collects, how it is used, and the choices you have. The short version: we run an editorial website, we collect very little, and we sell nothing — including data.
Who We Are
Bali Air Balloon is an independent editorial guide to balloon rides and aerial experiences in Bali. We are not a tour operator and do not process bookings or payments through this site. Contact: editor@baliairballoon.com.
Information We Collect
Information you send us. If you contact us by email or WhatsApp, we receive whatever you choose to send — typically your name, contact details and your question. WhatsApp messages are handled under WhatsApp’s own terms and privacy policy in addition to ours.
Technical data. Like most websites, our server keeps standard access logs (IP address, browser type, pages requested, timestamps) for security and performance monitoring. These logs are rotated and are not used to build visitor profiles.
Cookies. This site uses only functional cookies required for caching and performance (we use LiteSpeed server caching). We do not run advertising cookies or sell-side trackers.
How We Use Information
- To answer the questions you send us, and to follow up if you asked us to.
- To improve our guides — recurring reader questions become FAQ entries, with all identifying details removed.
- To keep the site secure and fast, via the server logs described above.
We do not sell, rent or trade personal information. We do not send marketing emails or newsletters. If you message us about an operator, we do not pass your contact details to that operator unless you ask us to make an introduction.
Third-Party Services
Replying to us on WhatsApp means your message passes through Meta’s WhatsApp service under its own terms. Links from our guides to external sites (operators, weather services, reference sources) lead to services with their own privacy policies, which we do not control. We do not embed third-party advertising or social media trackers on this site.
Data Retention
Correspondence is kept for as long as it is useful for answering you and maintaining the accuracy of our guides, after which it is deleted. Server logs are kept on a short rotation measured in weeks. Anonymised facts derived from reader reports — for example, “a reader was quoted X in month Y” — may persist in our guides indefinitely, with nothing identifying the reader.
Your Rights
You may ask us at any time what information we hold about you, ask for it to be corrected, or ask for it to be deleted. Email editor@baliairballoon.com and we will action it within 30 days, usually much faster. If you contacted us via WhatsApp, deleting the conversation on both ends is something you can also do directly in the app.
Children
This site’s content is family-relevant but its correspondence channels are intended for adults. We do not knowingly collect information from children; if you believe a child has sent us personal information, contact us and we will delete it.
Changes to This Policy
If this policy changes materially, the date at the top of this page will change with it. Continued use of the site after a change constitutes acceptance of the updated policy.